general terms and conditions

CBW certified  

4x6 sofa is a CBW-certified furniture store. Stores that are CBW-certified have general terms and conditions that provide you, as a consumer, with additional protection. This means you receive extra protection regarding your deposit, your warranty, and complaints. Want to know more? Read here about CBW certification. 

prices

All stated prices include VAT and are in euros. All prices are subject to printing – and typographical errors. 4x6 sofa accepts no liability for the consequences of printing – and typographical errors. In the event of printing – and typographical errors, 4x6 sofa is not obliged to deliver the product at the incorrect price.

payment

You can pay 4x6 sofa as follows:

1) via a deposit of €300 via bank transfer. You then pay the remaining balance + delivery costs no later than  2 days before delivery via bank transfer.

2) for orders under €300, you will receive a payment link for the correct amount

Cancelling an order: You can still cancel your order within 14 days. To do so, contact 4x6 sofa via email or WhatsApp: hello@4x6 sofa.com or WhatsApp             06 - 20 53 47 81, stating your order number and the name you used to place the order. We would also like to know the reason for cancellation.

delivery

Every sofa is custom-made especially for you. After you place your order and pay the €300 deposit via bank transfer, we place the order with the factory. Please allow 8-10 weeks for delivery. As soon as we know when your order arrives at our warehouse, we will contact you to arrange a delivery date. Because the sofas are made individually by hand (not mass-produced), delays can sometimes occur in the process. 4x6 sofa cannot be held liable for delayed delivery.

Once your sofa arrives at our warehouse, we will deliver it within  2 weeks. If your delivery needs to be postponed and cannot take place within those 2 weeks, we can store your sofa for €12.50 per week or part thereof. 

returns

Your sofa is fully custom-made and produced by hand based on your specific order. Therefore, returns are only possible in exceptional cases and with prior approval from our customer service team.

Would you like to return a product? Then contact us within 14 days of delivery via service@4x6sofa.com. Please state your order number and the reason for the return.

Return conditions

The items must not have been used. If they have been used, we reserve the right to apply a reduction in value to the amount to be refunded.

Return costs

There are costs associated with returning sofas and elements:

  • €175 per element for the first 2 elements
  • €100 per additional element
  • Loose cushions: 50% of the purchase price

Transport and costs

Previously paid delivery costs will not be refunded. The costs for return transport are borne by the customer and are equal to the original delivery costs.

Condition of the product

The product must be complete (including all accessories) and in its original condition. Returns should preferably be made in the original packaging. If you no longer have it or it is damaged, we may charge for repackaging, cleaning, and/or repair work

Refund

After receiving and inspecting the return shipment, the amount due will be refunded within 14 days, less:

  • return costs
  • any reduction in value
  • any repair or packaging costs

Outlet and showroom models

Outlet sofas and showroom models cannot be returned.

warranty

4x6 sofa offers a standard 30-month warranty on its products. The warranty covers manufacturing and material defects under normal use.

4x6 sofa is CBW certified, and therefore all CBW general terms and conditions apply. Click here for more information about CBW

Warranty exclusions

The warranty does not apply to:

  • normal wear and tear
  • damage resulting from improper or inadequate maintenance
  • incorrect assembly or placement that deviates from the user instructions
  • discoloration, bleeding, or damage caused by other materials or objects
  • stains caused by food, liquids, or other usage-related influences

Product characteristics

Our sofas are made by hand. As a result, slight size differences may occur. A deviation of up to 2 cm in height and depth per element falls within the product specifications and is not considered a defect.

Use with pets

Our products are not designed for use by pets. Damage resulting from pets (such as scratches, hair, odors, or soiling) is not covered by the warranty.

Outlet and showroom models

Outlet sofas and showroom models have a warranty period of 12 months (excluding defects that were known at the time of purchase).

4x6 sofa b.v.

Nikkelstraat 7, 1411AC Naarden

Chamber of Commerce number: 82884307

VAT number: NL862640520B01

Bank account number: NL65RABO0314263365

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