frequently asked questions - delivery and shipping

what you can expect before, during and after delivery

What is the delivery time of my sofa?
The average delivery time for our sofas is 8 to 10 weeks. Each one is custom-made especially for you.
Welke modulaire banken zijn snel leverbaar in Nederland?
Omdat onze banken met de hand op order worden gemaakt, geldt er normaal gesproken een levertijd van 8 tot 10 weken. Goed nieuws: een aantal van onze populairste combinaties zijn direct op voorraad en dus snel leverbaar. Zo is model X6 in kleur 09 beige melange binnen 2 weken in huis na bestelling, in elke gewenste opstelling, inclusief bijpassende poefs en kussens. Ook model X6 prijsset B in kleur 18 is uit voorraad leverbaar. Zo geniet je snel van een modulaire bank op maat.
How do I schedule a delivery appointment?
Once your sofa arrives at our warehouse, you'll receive a link via email and text message to the website of our delivery service, TSN Groen. This will open a portal where you can schedule your preferred delivery date in just a few steps. This is within two weeks of arrival at our warehouse. During these steps, you can also select special options, such as taking your old sofa with you or requesting a moving lift.
My sofa has already arrived at the warehouse, but I'm not ready to receive it yet – what now?
Dit is geen probleem. Onze vervoerder houdt jouw bank voor twee weken kosteloos vast in het magazijn. Daarna vragen zij een vergoeding van € 12,50 per week.
Do you also deliver to the Wadden Islands?
We don't deliver directly to the Wadden Islands, but we do deliver to a port on the mainland, for example. From there, you'll need to arrange your own onward transport to the island. We're always happy to discuss the options with you.
Can I order my sofa now, but have it delivered later than the expected delivery time?
Yes, that's possible! When you place your order, please let us know when you'd like your sofa delivered. We'll then take this into account when submitting your order to our factory.
What are the shipping costs of my ordered item within the Netherlands?
For delivery in the Netherlands, we charge €99 for 1 to 2 elements, plus €30 per additional element. Stair delivery is free up to the 4th floor, up to the front door. Additional charges may apply for higher floors or indoor deliveries, depending on the carrier. Is a moving lift required? This costs €195 (valid throughout the Netherlands).
What are the shipping costs of my ordered item within Belgium?
In Belgium, delivery costs €139 for 1 to 2 items, plus €30 per additional item. Staircase delivery is free up to the 4th floor, right up to the front door. Additional charges may apply for higher floors or indoor deliveries, depending on the carrier.
What are my shipping options outside the Netherlands and Belgium?
We currently only ship within the Netherlands, Belgium, and Germany. If you live in another country and still want a 4x6 sofa, you'll need to arrange and pay for the transport yourself. We're happy to discuss the options with you.
Is the sofa assembled upon delivery?
Yes, the benches are assembled on-site by our carrier. You don't need to do anything yourself. The plastic and cardboard are also neatly taken away.
How do I ensure that my sofa fits upon delivery?
Not sure if the sofa will fit through your stairwell, elevator, or doorway? Please contact us at hello@4x6sofa.com . We're happy to send you the exact packaging dimensions so you can check this beforehand. Alternatively, you can always consider a stairlift.
Can I bring my old sofa with me when my new sofa is delivered?
Yes, when scheduling a delivery appointment, you can select one of the steps to have your old sofa taken. This costs €54.40 and is at your own expense.
Kan ik mijn bestelde bank zelf ophalen bij jullie magazijn?
Helaas is het niet mogelijk om zelf de zitbank op te halen. Voor outletmodellen is dit wel mogelijk. Meer informatie daarover lees je hier.
Bezorgen jullie ook in de avond of in het weekend?
De standaardlevertijden zijn maandag tot en met vrijdag van 07:00 uur tot en met 20:00 uur. Eventueel kan je bij de leverancier ook een zaterdaglevering plannen voor € 9.