frequently asked questions - delivery and shipping

what you can expect before, during and after delivery

What is the delivery time of my sofa?
The average delivery time for our sofas is 8 to 10 weeks. Each one is custom-made especially for you.
How do I schedule a delivery appointment?
Once your sofa arrives at our warehouse, you'll receive a link via email and text message to the website of our delivery service, TSN Groen. This will open a portal where you can schedule your preferred delivery date in just a few steps. This is within two weeks of arrival at our warehouse. During these steps, you can also select special options, such as taking your old sofa with you or requesting a moving lift.
My sofa has already arrived at the warehouse, but I'm not ready to receive it yet – what now?
This is not a problem. Our carrier will store your sofa free of charge for two weeks in the warehouse. After that, they will charge a fee of €12.50 per week.
Do you also deliver to the Wadden Islands?
We don't deliver directly to the Wadden Islands, but we do deliver to a port on the mainland, for example. From there, you'll need to arrange your own onward transport to the island. We're always happy to discuss the options with you.
Can I order my sofa now, but have it delivered later than the expected delivery time?
Yes, that's possible! When you place your order, please let us know when you'd like your sofa delivered. We'll then take this into account when submitting your order to our factory.
What are the shipping costs of my ordered item within the Netherlands?
For delivery in the Netherlands, we charge €99 for 1 to 2 items, plus €10 per additional item. Stair delivery is free up to the 4th floor to your front door. For higher floors or indoor delivery, additional costs may apply, depending on the carrier. Is a moving lift required? This costs €195 (valid throughout the Netherlands).
What are the shipping costs of my ordered item within Belgium?
In Belgium, delivery costs €139 for 1 to 2 items, plus €30 per additional item. Staircase delivery is free up to the 4th floor, right up to the front door. Additional charges may apply for higher floors or indoor deliveries, depending on the carrier.
What are my shipping options outside the Netherlands and Belgium?
We currently only ship within the Netherlands, Belgium, and Germany. If you live in another country and still want a 4x6 sofa, you'll need to arrange and pay for the transport yourself. We're happy to discuss the options with you.
Is the sofa assembled upon delivery?
Yes, the benches are assembled on-site by our carrier. You don't need to do anything yourself. The plastic and cardboard are also neatly taken away.
How do I ensure that my sofa fits upon delivery?
Not sure if the sofa will fit through your stairwell, elevator, or doorway? Please contact us at hello@4x6sofa.com . We're happy to send you the exact packaging dimensions so you can check this beforehand. Alternatively, you can always consider a stairlift.
Can I bring my old sofa with me when my new sofa is delivered?
Yes, when making the delivery appointment, you can check a box in one of the steps to have your old sofa taken away. This costs €73.50 and is at your own expense.
Can I pick up my ordered sofa from your warehouse myself?
Unfortunately, it is not possible to pick up the sofa yourself. For outlet models, this is possible. You can read more about this here .
Do you also deliver in the evenings or at the weekend?
Standard delivery times are Monday to Friday from 07:00 to 20:00. You can also schedule a Saturday delivery with the supplier for € 9.