frequently asked questions - complaints

what to do if you want to report a complaint

Something went wrong during the delivery of my sofa, what should I do now?
If anything goes wrong during the delivery of your sofa, please contact us immediately at 085-0491586 . This way, we can try to resolve the issue with the carrier as quickly as possible.
There's something wrong with my 4x6 bench seat, what should I do?
If you have a complaint within the warranty period, please send an email to service@4x6sofa.com with the following information: 1. A clear description of the problem. 2. A photo of the sofa as a whole. 3. A detailed photo or video of the problem. If the problem is not visible (for example, a cracking sound), please send a short video in which the sound is clearly audible. 4. A photo of the white production label. You can find this label under each element of your sofa.